Welkodia

Field evidence

Short-term rental case studies

These anonymized examples show how hosts and concierge teams use a digital guest guidebook and add-on services to streamline operations and generate extra revenue.

Author: Welkodia Product Team, Support and Operations

Published on

Last updated on

Methodology

  • Examples are anonymized to protect client accounts.
  • Summary built from operations exports and analytics.
  • Reference period: Q1 2026, manually reviewed by the support team.

An 18-property concierge business on the Basque coast

The team was spending too much time answering the same questions about arrival, Wi-Fi, and check-out during peak season.

Actions deployed

  • Standardized one guidebook per property type.
  • Added check-in and check-out sections in each language.
  • Enabled 3 add-on services: late check-out, baby kit, and cleaning.

Observed results

  • Fewer repetitive messages before arrival.
  • Stronger QR code usage inside the properties.
  • First add-on sales without changing the support workflow.

A multi-property owner with 3 downtown apartments

Guest information was managed through separate PDFs, which were difficult to maintain over time.

Actions deployed

  • Moved to one dedicated guidebook per apartment.
  • Created one guest message template with a public link.
  • Cleaned up house rules and contacts to remove ambiguity.

Observed results

  • Faster content updates when procedures changed.
  • Fewer communication mistakes between apartments.
  • A more consistent guest experience across stays.

A concierge team structuring operations for growth

The organization wanted to delegate order follow-up without losing visibility across the team.

Actions deployed

  • Defined owner, admin, and member roles inside the workspace.
  • Tracked orders with statuses and internal notes.
  • Introduced a weekly ritual based on views and order data.

Observed results

  • Clearer operational ownership by team member.
  • Better prioritization of ongoing guest requests.
  • A usable decision layer for pricing and service mix.

Go further

You can also review our format comparison to decide what to prioritize before launch.

View comparisonRequest an audit