Privacy Policy

Welkodia does not store full bank card numbers. Payments are processed by Stripe.

Welkodia does not resell personal data for advertising purposes.

As part of using Welkodia, we may use contact details provided by property owners, including their postal address, to send them information related to their property, listing, online visibility, or services useful for managing a short-term rental.

These communications may include concierge services, cleaning, photography, property management, listing optimization, direct booking, or other services related to short-term rentals.

Postal communications may be sent on the basis of our legitimate interest, provided that the user has been informed of this use and can object simply and free of charge at any time.

Unless the user has specifically agreed, Welkodia does not sell or directly transmit personal contact details to commercial partners. When a partner campaign is carried out, the mailing is operated by Welkodia or by a service provider mandated by Welkodia. The partner receives the user's contact details only if the user voluntarily replies, asks to be contacted, or gives explicit consent to that transfer.

The user may object at any time to the use of their postal address for commercial prospecting by emailing contact@welkodia.com or from their user account when a dedicated option is available.

Data is shared only with service providers necessary to operate the service or where required by law.

To provide certain artificial intelligence features, including Kodia, we may transmit messages, guidebook information, property data, and the elements necessary to generate responses to specialized technical providers, including Groq for response generation and Google/Gemini for creating embeddings and semantic search. These providers process the data according to their applicable terms and, where available, according to our contractual instructions. We prioritize professional offerings that do not reuse prompts, responses, or customer content to train generic models without instruction or authorization from us. Some data may nevertheless be temporarily retained for security, abuse prevention, troubleshooting, or operation of the service. These processing operations may involve transfers outside the European Economic Area, governed by appropriate safeguards.

Depending on the services used, some data may be processed outside the European Union or the EEA, including in the United States. Where required, Welkodia implements appropriate safeguards.

Welkodia may use cookies that are strictly necessary for operating the service, providing security, and storing technical preferences. Non-essential cookies, when enabled, are subject to consent where required by law.

Welkodia implements reasonable technical and organizational measures to protect personal data. Because no measure is infallible, you remain responsible for the data you choose to publish on the platform.

Depending on the applicable law, you may have rights of access, rectification, erasure, restriction, objection, and portability.

You may also define instructions regarding your data after death where local law provides for it.

To exercise your rights, contact: contact@welkodia.com. You may also lodge a complaint with the competent supervisory authority.

When services are offered to guests, property owners and pros may process the data of their own clients or guests. Depending on the situation, they act as controllers for their own business obligations, while Welkodia mainly acts as the platform publisher and technical service provider.

Welkodia may update this policy at any time. The version published on this page prevails and takes effect from its update date.