Last updated: February 27, 2026

Privacy Policy

This policy explains how KERNL LIMITED collects, uses, and protects the personal data of Welkodia users.

1) Data controller and scope

Operator: KERNL LIMITED, a private limited company incorporated in England and Wales.
Service covered: Welkodia.
Privacy contact: contact@welkodia.com.
This policy covers the website, dashboard, and related features.

2) Personal data collected

Account data: email address, first name, last name, and technical authentication identifiers.
Organization data: workspaces, roles, invitations, members, and clients.
Operational data: properties, guidebooks, translated content, media, shop items, orders, and internal notes.
Guest data entered by the user: name, email, phone number, requests, and order notes.
Payment and subscription data: Stripe identifiers such as customer, subscription, checkout session, payment intent, and Connect account IDs.
Technical data: application logs, security signals, and analytics events.

Welkodia does not store full bank card numbers. Payments are processed by Stripe.

Welkodia does not resell personal data for advertising purposes.

3) Processing purposes

Creating and administering user accounts, access, and permissions.
Providing guidebook, shop, and order management features.
Running payment, billing, subscription, and transaction follow-up operations.
Providing user support and answering requests.
Preventing fraud, managing security, detecting abuse, and maintaining platform integrity.
Measuring platform usage and improving performance.

4) Legal bases

Performance of a contract for account creation, access to the service, orders, and payments.
Legitimate interest for security, fraud prevention, maintenance, analytics, and product improvement.
Legal obligation for accounting, tax, and competent authority requests.
Consent only where required.

5) Recipients and processors

Application hosting: Vercel.
Database, authentication, and storage: Supabase.
Payments and subscriptions: Stripe / Stripe Connect.
Transactional email: Resend.
Social sign-in when enabled: Google Sign-In.

Data is shared only with service providers necessary to operate the service or where required by law.

6) International transfers

Depending on the services used, some data may be processed outside the European Union or the EEA, including in the United States. Where required, Welkodia implements appropriate safeguards.

7) Retention periods

Account and workspace data is kept for the lifetime of the account and then deleted or anonymized within a reasonable period, unless a legal obligation applies.
Order, billing, and payment data is retained for the period required by applicable accounting and tax obligations.
Technical and security logs are retained for limited periods proportionate to security and audit needs.
Analytics data is retained for statistical and service improvement purposes with limited retention.

8) Cookies and trackers

Welkodia may use cookies that are strictly necessary for operating the service, providing security, and storing technical preferences. Non-essential cookies, when enabled, are subject to consent where required by law.

9) Security

Welkodia implements reasonable technical and organizational measures to protect personal data. Because no measure is infallible, you remain responsible for the data you choose to publish on the platform.

10) Your rights

Depending on the applicable law, you may have rights of access, rectification, erasure, restriction, objection, and portability.

You may also define instructions regarding your data after death where local law provides for it.

To exercise your rights, contact: contact@welkodia.com. You may also lodge a complaint with the competent supervisory authority.

11) User roles

When services are offered to guests, property owners and pros may process the data of their own clients or guests. Depending on the situation, they act as controllers for their own business obligations, while Welkodia mainly acts as the platform publisher and technical service provider.

12) Policy updates

Welkodia may update this policy at any time. The version published on this page prevails and takes effect from its update date.

13) Contact

For any question related to data protection: contact@welkodia.com