Help center
Find the questions we hear most about digital guest guidebooks, guest QR codes, add-on services, pricing, and security. For more, explore our Resources page or contact the team.
Welkodia is a digital guest guidebook for your travelers.
It centralizes key stay information (Wi-Fi, check-in, rules...) and lets you offer your own extra services and items to grow your rental revenue (late check-out, kits, etc.).
Yes, creating a Welkodia™ guidebook is free with the Individual plan. You can create and share your guidebooks at no cost, with access to all essential features.
On the paid services you offer to your guests, Welkodia operates on a commission basis. This is applied only during a sale and is borne by the guest, not by you.
Thus, if you make no sales, you pay absolutely nothing.
Our commissions: • Individual Plan: 13% • Professional Plan: 7%
This means you receive 100% of the price you set. Welkodia simply adds its commission on top, which is paid by the guest.
Through a simple link you send them (via email, SMS, WhatsApp message, Airbnb...) or by scanning a QR code you can print and place inside the property.
No app download required!
No. Your guests do not need to create an account or download an app.
You simply share the guidebook internet link with them. By clicking on it from their phone or computer, they are taken directly to the online page of your guidebook, where they can view the stay information and order your services.
As long as your guidebook is in public mode, anyone with the link can access it. However, you can switch your guidebook back to private mode at any time to remove that access.
If you would like to change your guidebook link for security reasons, you can contact us at contact@welkodia.com.
You create your own extra services and items, for example a late check-out, a baby cot, or luggage storage.
You then share the guidebook link with your guests. They discover your services directly inside the guidebook and can order them in just a few clicks.
Payments are then paid out to you automatically and securely via Stripe in under 24 hours.
👉 You stay in control of your bookings: each order can be accepted, declined, or canceled depending on your availability.
Stripe is a secure payment service that allows you to receive money online.
Within your Welkodia guidebook, Stripe is used to collect payments from your guests for extra services or add-ons (activities, extras, products, etc.). Once configured, payments are automatically transferred to your bank account.
Creating a Stripe account is free, and setup usually only takes a few minutes.
No. You can create your guidebook and set it up without connecting Stripe immediately.
Connecting Stripe only becomes necessary when you want to sell paid services or items to your guests.
When a guest orders a paid service, the payment is processed securely via Stripe.
The payout is then sent automatically to the bank account registered on your Stripe account in under 24 hours.
The guidebook is designed to be easy to access through a link or QR code. This is very convenient for guests, but as the guidebook remains accessible to anyone with the link, some sensitive information deserves extra protection.
To address this, Welkodia allows you to secure certain information, such as the lockbox code or Wi-Fi password, in a section protected by a PIN code.
You only need to share this PIN code with your guests to keep this sensitive information better protected, while maintaining a simple and practical public guidebook.
Yes. You can create a separate guidebook for each property, with its own information and services. The Individual plan supports up to 3 properties, while the Pro plan is unlimited.
The latter also features advanced analytics, team roles and permissions, and specialized tools to manage a multi-property portfolio.
Yes. You can upgrade to a higher plan as your business grows.
This allows you to start simply, then add more properties, users, and features at the right time.
No, you stay fully flexible. You can choose a monthly plan with no commitment, cancel whenever you want, or switch plans as your needs evolve.
If you choose annual billing, you benefit from a better rate.
Cannot find the answer you need? Write to us at contact@welkodia.com and we will reply within 24 hours.
Need more detail about specific Welkodia features?